Prudential are still implementing a recovery plan to address the system-related issues which they have been experiencing.

The matter has been reported to both the Pensions Regulator and the FCA.

Prudential have written to clients across the UK who are affected by their processing delays.

They currently indicate that it may still take some time to resolve the issues.

Members can lodge complaints directly to the Pensions Ombudsman.

Meantime, we are focusing on managing and minimising the impact on our members and employers.